FAQ

Where do you ship from?

Guangzhou, China. We ship worldwide.

How long does delivery take?

Typically 7–16 business days depending on destination. See Shipping & Returns.

What payment methods do you accept?

PayPal, and major credit and debit cards via PayPal.

Will I have to pay customs duty?

Depending on your country's threshold, import duties or VAT may apply on delivery.

Are the crystals hand-set?

Yes — crystal and rhinestone detailing is applied by hand in our studio.

How do I care for my bag?

Keep it away from abrasives and solvents, store it in the dust bag, and wipe crystals with a soft dry cloth.

Can I cancel or change my order?

Contact us within 24 hours of ordering and we will do our best to help.